Trovy Card Rewards Program Agreement

Important Information About the Program and This Agreement

This document describes how the Rewards program works and is an agreement between you and Trovy Lending Co. (“Trovy”). You agree that use of your Trovy account or any feature of this rewards program indicates your acceptance of the terms of this Rewards Program Agreement.

In this document, the following words have special meanings:

“Agreement” means this document.
“Program” means this Trovy Card Rewards program.
“Account” means your Trovy account that is linked to this Program.
“Card” means any credit card or account number used to access your Account.
“We,” “us,” “our,” and “Trovy” mean Trovy Lending Co.
“You” and “your” mean the person responsible for the account and for complying with this Agreement.
“Authorized User” means anyone you permit to use the account.
“Eligible purchases” means purchases (as defined above) that are not excluded transaction types listed in the How You Can Earn Points section and do not include returns or refunds. Eligible purchases are used to determine qualification for and maintenance of rewards tier status.
“Rewards points” are the rewards you earn under the Program. Each $1 spent on eligible purchases earns Rewards points as described in the How You Can Earn Points section below. You may see “Cash Back,” “points,” or “Rewards points” in marketing materials when referring to the rewards you can earn and redeem. Points have no cash value until redeemed in accordance with this Agreement, and are redeemable exclusively as a statement credit applied to your Account balance.
“Home Categories” means purchases assigned a merchant category code (MCC) in one or more of the following groups, as determined by Trovy in its sole discretion: home improvement stores and hardware retailers; home services merchants (including contractors, landscaping, cleaning, pest control, and handyman services); appliance and furniture retailers; and utilities and insurance payments. The specific MCCs included in Home Categories are determined by Trovy and may be updated from time to time.
“Standard tier” means the rewards tier available to all eligible Trovy HELOC accountholders upon account opening, as further described in the Rewards Tiers section below.
“Premium tier” means the rewards tier available to eligible cardholders who meet the annual spend threshold described in the Rewards Tiers section below.
“Home Credit” means the quarterly statement credit benefit available to cardholders in the Standard or Premium tier for eligible home services purchases, as described in the Rewards Tiers section below.
“Purchases” is defined in the section of this agreement titled How You Can Earn Points.
“Misuse” means the improper use of the Program, Card, or Account in a manner inconsistent with the terms and conditions you’ve agreed to, including this Rewards Program Agreement, the Cardmember Agreement, the Home Equity Line of Credit Agreement or the terms and conditions of a third-party merchant or service provider program through which points may be used or transferred under this program. Examples of misuse include, but are not limited to:
- Your failure to make the minimum payment on your Account when due;
- Buying or selling points;
- Selling, or participating in the sale or exchange of, gift cards, travel or other items of value obtained through use of points;
- Repeatedly opening or otherwise maintaining credit card accounts for the purpose of generating rewards;
- Manufacturing spend for the purpose of generating rewards;
- Moving or transferring points to an ineligible third party or account;
- Engaging in commercial reselling activity or operating a resale business using purchases made on the Account;
- Making returned payments (including ACH reversals) on the Account.

We may make changes to the Program and the terms of this agreement at any time. For some changes, we’ll give you 30 days’ notice (or longer if required by law) as described in the Notice of Changes section below.

We may temporarily prohibit you from earning points, using points you’ve already earned, or using any features of the program.

We may supplement this agreement with additional terms, conditions, disclosures, and agreements that will be considered part of this agreement.

We may refer to this agreement as the “Rewards Program Agreement,” “Rewards Program Rules and Regulations,” or “Rewards Terms and Conditions” in communications about the program and in supplemental terms, conditions, disclosures, and agreements. This version of the agreement takes the place of any earlier versions.

Notice of Changes

We’ll give you 30 days’ notice (or longer if required by law) of the following types of changes to the program or this agreement:

If we add or increase fees applicable to the program;
If we decrease the rate at which you earn points;
If we limit the number of points you can earn;
If we limit or reduce the ways you can use points;
If we reduce the value of points;
If we cancel the Program.

We’ll send this notice to you in writing, which, at our option, may be delivered to you in the mail or electronically by email or through our online services, such as trovy.com.

We’ll give you notice of other changes to the Program or agreement by posting an updated copy of this agreement when you visit our website, trovy.com.

We won’t provide prior notice when we change what you can get with your points within particular redemption options (for example, we won’t provide notice if the selection or availability of gift cards changes, or if a specific product or experience is out of stock through the Program). You understand and agree that we can make these changes at any time. Future availability of any specific items isn’t guaranteed.

You can see what you currently can get with your points when you log in to our website, trovy.com.

How You Can Earn Points

You’ll earn points on purchases of products and services, minus returns or refunds (collectively, “purchases”), made with a Card by you or an Authorized User of the Account. Purchases must post to your Account to earn points; authorized but unposted transactions do not earn points.

Earning rates:

2 points per $1 spent on purchases in Home Categories (as defined above).
1 point per $1 spent on all other eligible purchases.

The following types of transactions will not count as purchases and will not earn points:

Balance transfers;
Cash advances or cash-like transactions;
Travelers checks, foreign currency, money orders, or wire transfers;
Lottery tickets, casino gaming chips, race track wagers, or similar betting transactions;
Any checks that access your Account;
Interest;
Unauthorized or fraudulent charges;
Fees of any kind;
Securities purchases and investments;
Prepaid card loads and stored value.

Merchant Category Code (MCC) Notice: Merchants who accept Mastercard are assigned an MCC determined by the merchant or its processor. We group similar MCCs into categories for purposes of making rewards offers. We make every effort to include all relevant MCCs in our Home Categories; however, a merchant that appears to fit within a Home Category may not be assigned a qualifying MCC, in which case purchases at that merchant will earn the base rate of 1 point per $1. We do not control MCC assignments and are not responsible for the codes used by merchants. We reserve the exclusive right to determine in which category purchases are placed.

Geographic and Merchant Restrictions: We reserve the right to exclude certain merchant types, MCCs, or geographic regions from earning points if we determine, in our sole discretion, that purchases from such merchants or regions present elevated risk of fraud, misuse, or abuse of the Program. We may implement these restrictions without prior notice.

Home Improvement, Appliance Retailers & Hardware Stores: Includes purchases at home improvement warehouses, furniture stores, hardware stores, and garden/nursery suppliers. Also includes retailers specializing in lumber, paint, plumbing, HVAC, flooring, pool supplies, as well as contractors and specialty trade services (e.g., awning installation, bathtub refinishing, fencing, house moving, window replacement, garage doors, metalwork, pool construction, glasswork, well drilling, wallpapering, waterproofing, and welding). May exclude florists, florists’ supply stores, and nursery stock vendors not classified under the applicable home improvement MCC.

Other Information About the Earning and Availability of Points

Points are earned when a purchase transaction settles to your account. Points earned during a billing cycle, plus any bonus points posted during that billing cycle, minus any deductions for returns or refunds, become available for redemption at the close of that billing cycle. If you have more returns or refunds than points earned from purchases or bonuses, then points will be deducted from your total points balance and may result in a negative points balance. If you redeem points for a statement credit and subsequently the purchases that generated those points are reversed (through return, chargeback, dispute, or non-payment resulting in charge-off), we will deduct the corresponding points from your balance. This may result in a negative points balance, which will be treated as a debt owed to Trovy and added to your Account balance.

You’ll see points you’ve earned in your Online Account at trovy.com. Please note that points earned at the 2x rate on Home Categories purchases may be displayed separately from points earned at the base rate of 1 point per $1.

We may, from time to time, provide additional ways for you to see points you’ve earned, such as through Trovy or third-party mobile application(s).

Points become available for redemption in the billing cycle following the billing cycle in which you make at least the minimum payment on the statement that included those purchases; except that, points earned on purchases made near the end of a billing cycle may take up to one additional billing cycle to become available.

How You Can Use Your Points

Redemption rate: Each point is worth $0.01 (one cent). 100 points = $1.00 in redemption value.

Minimum redemption: None.

Redemption method: Points may be redeemed exclusively as a statement credit applied against your Account balance. Statement credits will reduce your Account balance but do not constitute a payment. You are still required to make at least your minimum payment by the payment due date unless credits and payments together equal or exceed your full statement balance.

To redeem points, log in to your Account at trovy.com.

Once points have been redeemed, the transaction is considered final and may not be canceled unless otherwise noted. We reserve the right to delay or review any redemption request that exceeds $500 in value within any 30-day period, or any redemption that we determine, in our sole discretion, may involve fraud or misuse. During such review, which may take up to 30 days, your ability to redeem points may be temporarily suspended. We will notify you if your redemption is being reviewed.

You are responsible for how points are used, including if you allow Authorized Users to access your points.

We may, from time to time, provide additional ways for you to use your points in addition to those described in this agreement, such as through Trovy or third parties.

How You Could Be Prohibited from Earning or Using Points

While your Account is past due, you will not earn points on any purchases made during billing cycles when your Account is past due, you cannot redeem any points you have already earned, and points you have already earned will remain in your Account but will be unavailable for redemption.

After you make a payment sufficient to become current, you can begin earning points again on purchases made in the next billing cycle, and points you previously earned (and did not lose for other reasons stated in this agreement) will become available for redemption in the next billing cycle.

We may also temporarily prohibit you from earning points or using points you’ve already earned if we suspect you’ve engaged in misuse or fraudulent activity related to your Account or the Program. You can begin earning and using points again in the next billing cycle after we no longer suspect misuse or fraud of the Account or Program.

Account Review for Unusual Activity: We may review your Account if we detect unusual spending patterns, including but not limited to: (a) spending significantly above your requested credit limit; (b) high concentration of purchases at a single merchant or merchant category; (c) rapid redemption of points followed by an account closure request; or (d) other patterns we determine may indicate misuse or abuse of the Program. During such review, which may last up to 30 days, we may temporarily prohibit you from earning new points or redeeming points you’ve already earned. We will notify you if your Account is under review.

Disputes and Chargebacks: If you initiate a dispute or chargeback for any purchase, points earned on that purchase will be immediately reversed. If the dispute or chargeback is resolved in the merchant’s favor, the points will not be reinstated. If you have already redeemed points that are later reversed due to disputes or chargebacks, and your points balance becomes negative as a result, you must bring your points balance to zero or positive before you can earn or redeem additional points. We may also suspend your participation in the Program pending resolution of the dispute.

How You Could Lose Your Points

Your points don’t expire as long as your Account is open and remains in good standing; however, you’ll immediately lose all your points if:

Your account is closed for misuse or fraud or because you fail to comply with other agreements you have with Trovy;
You breach this agreement;
You make a second returned payment within 12 months of a prior returned payment, or any returned payment following reinstatement of your earning and redemption privileges after a prior suspension;
Your account becomes 60 or more days past due — all points in your Account (including points earned before your Account became delinquent) will be permanently forfeited and will not be reinstated even if you subsequently bring your Account current.

We won’t reinstate points you lose, unless we’ve made an error or we determine, in our sole discretion, that reinstatement is appropriate under the circumstances.

If your Account is closed for any other reason, you’ll have at least 30 days from the date your Account is closed to use your points, as long as you don’t lose them for any of the reasons described in this agreement. If you don’t use your points during that time, you’ll lose them unless limited or prohibited by law, in which case your unused points will be automatically redeemed for cash in the form of a statement credit to your Account.

If we decide to cancel the Program, you’ll have at least 30 days from the date we cancel the Program to use your points, as long as you don’t lose them for any of the reasons described in this agreement. If you don’t use your points during that time, you’ll lose them.

If we’re notified of your death, your points will be automatically redeemed for cash in the form of a statement credit to your Account.

Rewards Tiers

Tier Qualification and Duration

All Trovy HELOC accountholders are enrolled in the Standard tier upon account opening.

You qualify for Premium tier status on the date your eligible purchases reach $24,000 (the “Qualification Date”). Your Premium tier status remains in effect for 12 months from your Qualification Date. To maintain uninterrupted Premium status, you must reach $24,000 in eligible purchases again before your Premium Period expires, in which case a new 12-month period begins on that date. If you do not, you will revert to Standard tier when your Premium Period ends.

Example: If you reach $24,000 on March 15, 2025, your Premium Period runs through March 14, 2026. If you reach $24,000 again before that date, a new 12-month period begins. If not, you revert to Standard tier on March 15, 2026.

Returns, refunds, and excluded transaction types do not count toward the spend threshold.

Standard Tier Benefits

In addition to earning points as described above, Standard tier cardholders receive the following benefits each calendar year:

Home Credits — up to $25 per calendar quarter (up to $100 per calendar year)

You will receive a statement credit of up to $25 per calendar quarter for eligible home services purchases. Home Credits apply to services performed on your home and do not apply to retail purchases of goods, materials, or supplies, even if purchased from a home-related merchant.

To request a Home Credit, you must log in to your Account at trovy.com and submit a request identifying the eligible purchase to which the credit should be applied. Credits are not applied automatically. Requests must be submitted within 45 days of the qualifying purchase posting to your Account.

Eligible home services purchases are those assigned one of the following merchant category codes (MCCs):

MCC	Description
0780	Landscaping & Horticultural Services
1711	Heating, Plumbing & Air Conditioning Contractors
1731	Electrical Contractors
1740	Insulation, Masonry, Plastering, Stonework & Tile Setting Contractors
1750	Carpentry Contractors
1761	Roofing, Siding & Sheet Metal Work Contractors
1771	Concrete Work Contractors
1799	Special Trade Contractors (including handyman and general repair services)
7342	Exterminating & Disinfecting Services
7349	Building Cleaning & Maintenance Services
7382	Home Security Services
7699	Repair Shops & Related Services (including appliance repair and locksmith services)
7997	Pool & Spa Services

We do not control MCC assignments and are not responsible for the codes used by merchants or their processors. If a merchant that provides home services is not assigned one of the MCCs listed above, purchases at that merchant will not qualify for Home Credits even if the service would otherwise appear eligible.

Trovy may from time to time designate eligible third-party platform partners (such as home services booking platforms) through which Home Credits may also be applied; any such partners will be announced at trovy.com.

Home Credits are use-it-or-lose-it within the calendar year in which they are earned. Unused credits do not roll over to the following calendar year and have no cash value.

Premium Tier Benefits

In addition to earning points as described above, Premium tier cardholders receive the following benefits each calendar year:

Home Credits — up to $50 per calendar quarter (up to $200 per calendar year)

Premium tier cardholders will receive a statement credit of up to $50 per calendar quarter for eligible home services purchases, on the same terms and conditions described in the Standard tier Home Credits section above, including the same eligible MCC list, the login and request requirement, and the 45-day submission window. Unused credits do not roll over to the following calendar year and have no cash value.

General Terms Applicable to All Tier Benefits

Tier benefits are available only while your Account is open and in good standing. If your Account becomes past due or is suspended, tier benefits (including credits) may be suspended for the duration of the delinquency.

The Home Credits are non-transferable and have no cash value except as applied as a statement credit to your Account.

We reserve the right to verify that purchases for which credits are claimed qualify under the terms of this Agreement. We may reverse credits applied in error or in connection with ineligible purchases.

Tier benefits are subject to change with 30 days’ prior notice as described in the Notice of Changes section of this Agreement.

Other Important Information You Should Know

Unless required by law, points aren’t your property. Points have no value until redeemed. You can’t transfer or move points unless expressly provided for in this agreement. Additionally, points can’t be transferred by operation of law, such as by inheritance, in bankruptcy, or in connection with a divorce.

Your participation in the Program may result in miscellaneous income received from Trovy and we may be required to send you, and file with the IRS, a Form 1099-MISC (Miscellaneous Information) or Form 1042-S (Foreign Person’s U.S. Source Income Subject to Withholding) for the year in which you participate and are awarded the benefits of the Program. You are responsible for any tax liability related to participating in the Program. Please consult your own tax advisor if you have any questions about your personal tax situation.

We may assign our rights and obligations under this agreement to a third party, who will then be entitled to any of our rights that we assign to them.

We’re not responsible for any disputes you may have with any Authorized Users on your Account about the Program.

You release Trovy, its third-party service providers, and their respective affiliates, directors, officers, employees, agents and contractors for all activity in connection with the Program, including but not limited to use of the Program.

You agree to indemnify and hold Trovy and its third-party service providers and all of their respective affiliates, directors, officers, employees, agents and contractors harmless from and against any loss, damage, liability, cost, or expense of any kind (including attorneys’ fees) arising from your or an Authorized User’s use of the Program, any fraud or misuse of the Program, violation of this agreement, and/or violation of any applicable law or the rights of any third party.

The Program is void where prohibited by federal, state, or local law.

This agreement and use of the Program is governed by federal law, as well as the law of Delaware, and will apply no matter where you live or use the Program.

We may enforce the terms of this agreement at any time. We may delay enforcement without losing our right to enforce this agreement at a later time. If any term of this agreement is found to be unenforceable, we may still enforce the other terms.

Communications

We may send communications about the Program to you at any mailing or email address in our records or through our online services, such as trovy.com.

Let us know right away about any changes to your contact information using the contact information on your billing statement or by calling the phone number on the back of your card.